Hamilton House Clinic

1. Introduction

These Terms & Conditions apply to the booking and provision of treatments and services by Hamilton House Clinic (“we”, “us”, “our”).

By booking an appointment or purchasing services from us (whether online, by phone or in person), you agree to these Terms.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection laws.

 

2. Information About Us

Hamilton House Clinic is a UK-based clinic providing aesthetic and related treatments.
If you have any questions, please contact us using the details provided on our website.

 

3. Booking & Contract Formation

3.1 When you make a booking (online, by phone or in person), you are making an offer to purchase our services.

3.2 A legally binding contract is formed when:

• We confirm your booking in writing (including by email), and

• Payment (or any required deposit) has been successfully received.

3.3 All prices are displayed in GBP and include VAT where applicable.

3.4 We reserve the right to decline a booking before confirmation. We will notify you promptly and refund any payment made.

 

4. Your Consumer Rights

4.1 Under the Consumer Rights Act 2015, services must be:

• Provided with reasonable care and skill

• As described

• Performed within a reasonable time (if no specific time is agreed)

4.2 If we fail to meet these standards, you may be entitled to:

• A repeat performance, or

• A price reduction (which may be up to 100% of the price paid), depending on the circumstances.

Nothing in these Terms limits or excludes your statutory rights.

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5. Payment 

5.1 We may require:

• A consultation fee at the time of booking a consultation; and/or

• Full payment or a deposit at the time of booking a treatment.

5.2 Where a consultation fee is charged:

• It reflects the professional time, expertise and assessment provided.

• It is refundable only if you cancel in accordance with our cancellation policy.

• It is not refundable if you attend the consultation but decide not to proceed with treatment (unless otherwise stated).

5.3 If treatment is agreed following consultation:

• Payment in full (or any agreed deposit) is required before treatment is carried out, unless otherwise agreed in writing.

• Where a deposit is taken, the balance will be payable prior to or on the day of treatment.

5.4 If we agree to a payment plan, the terms will be confirmed in writing. Failure to make payments may result in suspension or cancellation of future appointments.

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6. Cancellations & Rescheduling

6.1 Your Right to Cancel (Distance Bookings)

If you book online or by phone (i.e., at a distance), you have the right to cancel within 14 days of entering into the contract under the Consumer Contracts Regulations 2013.

However:

• If your appointment is scheduled to take place within the 14-day cancellation period and you request that the service begins within that period, you expressly acknowledge that:

  • Once the service has been fully performed, you lose your right to cancel.

  • If you cancel after the service has begun, you must pay for the portion already provided.

We will request your express consent where required.

6.2 Appointment Cancellation Policy

We request at least 48 hours’ notice to cancel or reschedule an appointment.

If you cancel with less than 48 hours’ notice, we may retain your deposit or charge a reasonable cancellation fee reflecting:

• The time reserved, and

• Our loss resulting from late cancellation.

Any cancellation charges will be proportionate and in line with consumer law.

We will not charge cancellation fees where:

• We are at fault, or

• You are unable to attend due to circumstances beyond your reasonable control (e.g., medical emergency), subject to reasonable evidence.

6.3 If We Cancel

If we need to cancel or reschedule your appointment:

• We will give you as much notice as possible.

• You may choose between a rescheduled appointment or a full refund of any sums paid.

 

7. Refunds

Refunds will be provided:

• Where required under consumer law.

• If we cancel your treatment and you choose not to reschedule.

• If services are not provided with reasonable care and skill and a repeat performance is impossible or unsuccessful.

Refunds will be processed using the original payment method within 14 days where applicable.

Refunds are not provided simply because you change your mind after treatment has been fully and properly performed.

 

8. Treatment Information & Medical Disclosure

8.1 Some treatments carry inherent risks. Before treatment, you will be provided with relevant information and may be required to complete a consultation and consent form.

8.2 You must provide accurate and complete medical information. We are not responsible for adverse outcomes resulting from incomplete or inaccurate information provided by you.

8.3 We reserve the right to refuse treatment where we reasonably believe it is not clinically appropriate or safe.

 

9. Liability

9.1 Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by our negligence

• Fraud or fraudulent misrepresentation

• Any matter that cannot lawfully be excluded

9.2 Subject to the above, we are responsible for foreseeable loss or damage caused by our breach of contract or negligence.

9.3 We are not liable for:

• Losses that were not foreseeable

• Losses not caused by our breach

• Business losses (if you are acting as a consumer)

 

10. Events Outside Our Control

We are not liable for failure or delay in performing our obligations where this is caused by events beyond our reasonable control (for example, severe weather, illness, government restrictions, or supply disruption). We will inform you as soon as reasonably possible.

 

11. Complaints

If you are unhappy with any aspect of our service, please contact us directly so we can resolve the matter promptly and fairly.

 

12. Governing Law

These Terms are governed by the laws of England and Wales.

You may bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.